Welcome to the HOMAURA's FAQ page! We're here to make your shopping experience simple, enjoyable, and stress-free. Below, you'll find answers to some of our most commonly asked questions. If you can't find what you're looking for, feel free to contact our customer support team—we’re happy to help!
Products and Collections
Q: What kind of products does HOMAURA® offer?
A: At HOMAURA®, we specialize in holistic home decor that makes you feel good at home. Our collections include aromatherapy diffusers, wall art, textiles, lighting, décor, jewelry, gifts, and more. Each item is designed to inspire, uplift, and create a warm, serene atmosphere.
Q: Are your products sustainable or eco-friendly?
A: Many of our offerings are crafted with sustainability and well-being in mind. We aim to provide products that help you create a mindful, holistic home environment.
Shopping and Ordering
Q: How do I place an order?
A: Simply browse our website, add your favorite items to the cart, and proceed to checkout. We’ve made the process quick and straightforward.
Q: Do you offer gift options?
A: Yes! We have a variety of gift-worthy items such as jewelry, mala beads, and home accessories to share something special with your loved ones. You’ll also find perfect options for him and her in our Gifts category.
Q: Do you have sales or promotions?
A: Absolutely! Subscribe to our mailing list to receive updates on special offers, new arrivals, and promotions.
Shipping and Delivery
Q: Where do you ship to?
A: We currently offer shipping to a wide range of locations. Please enter your address during checkout to see the available shipping options for your region.
Q: How long will it take to receive my order?
A: Processing times may vary, but most orders are shipped within 1-3 business days. Delivery times depend on your location and the shipping method selected during checkout.
Q: How much does shipping cost?
A: Shipping costs depend on your location and order size. The total will be calculated during checkout so you can review it before confirming your purchase.
Returns and Exchanges
Q: What is your return policy?
A: We want you to be completely happy with your order. If you’re not satisfied, you can return your item(s) within 30 days of delivery for a replacement or refund. Please ensure the products are unused and in their original packaging.
Q: How do I initiate a return or exchange?
A: Simply go to our >> Returns Center << to complete the process. If you have any questions, please feel free to contact us. Please note that return shipping costs may apply.
Q: Are there items that cannot be returned?
A: Personal use items such as essential oils may not be eligible for return for hygiene reasons, unless they arrive damaged.
Account and Support
Q: Do I need to create an account to shop at HOMAURA®?
A: No—while creating an account allows you to track orders and save shipping information for future purchases, you can also checkout as a guest.
Q: How can I contact customer support?
A: You can reach us by email [link to contact form] or through our contact page. We’re here to help you with any questions or concerns!
Q: How do I stay updated on new products?
A: Sign up for our newsletter to stay in the loop about new arrivals, trends, and exclusive promotions.
Products Tips & Care
Q: How do I maintain my sterling silver jewelry?
A: To keep your sterling silver looking its best, store it in a dry place and periodically clean it with a soft polishing cloth. Avoid exposing it to harsh chemicals or water.
Q: What are the benefits of using your diffusers?
A: Our aromatherapy diffusers pair beautifully with essential oils to create a calming, balanced environment. They can help improve focus, reduce stress, and refresh your spaces naturally.
Q: How should I care for home textiles?
A: Most of our textiles can be machine-washed on delicate and air-dried. Always check the product description for specific care instructions to preserve quality and longevity.
Miscellaneous
Q: What does a 'holistic home store' mean?
A: At HOMAURA®, we believe your home should be a sanctuary that nurtures your mind, body, and soul. Our products are curated to inspire harmony, warmth, and connection to create a fulfilling living experience.
Q: Can I share feedback about my purchase?
A: Yes, we love hearing from our customers! Feel free to leave reviews on the product pages or get in touch with us directly to share your thoughts.
Have more questions? Reach out anytime, and we’ll be delighted to assist. Thank you for choosing HOMAURA®—a place where you can live well and love your home. 🌿